Terms and Conditions

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Please read the Terms & Conditions ("Terms") carefully before using or registering on the website www.autovalue.co.in or accessing any material, information or services through the website. www.autovalue.co.in together with the mobile application that AVS makes available on various operating systems to access these services will be together be known as "Website".


  1. www.autovalue.co.in is owned and operated by Auto Value Systems Private Limited, hereinafter refered to as "AVS", a company incorporated under the laws of India, with its registered office at 2B, Door No 9, Century Habitat, 4th Main Road, Gandhi Nagar, Adyar, Chennai, 600020.
  2. Your use of the website or the services provided by the website shall signify your acceptance of the Terms and the privacy policy provided at www.autovalue.co.in amended from time to time and your agreement to be legally bound by the same.
  3. In addition the Terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use.
  4. Use of the Website is offered to you by AVS conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by AVS at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a service.
  5. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
  6. The Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. AVS shall not be required to notify you, whether as a registered user or not, of any changes made to the Terms. The revised Terms of use shall be made available on the Website. Your use of the Website and the services is subject to the most current version of the Terms made available on the Website at the time of such use. You are requested to regularly visit the home page www.autovalue.co.in to view the most updated Terms. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes to the Terms.
  7. Further, AVS reserves the right to make changes to the Website, policies, and these Terms at any time. You will be subject to the policies and Terms in force at the time that you use the Website or that you order goods from AVS, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these Terms or part of the Terms is deemed invalid, void, or for any reason unenforceable, those terms will be deemed severable and will not affect the validity and enforceability of any remaining condition.


  1. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  3. You must not transmit any worms or viruses or any code of a destructive nature.
  4. A breach or violation of any of the Terms will result in an immediate termination of your Services.


  1. If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or any other device that you may use to access the Website to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in your profile area of the Website.
  2. AVS reserves the right to refuse access to use the services offered at the Website to new users or to terminate access granted to existing users at any time without according any reasons for doing so.


  1. Your submission of personal information through the Website is governed by our Privacy Policy.


  1. Prices for AVS’s products and services are subject to change without notice.
  2. AVS strives to provide you with the best prices possible on products and services you buy or avail of from the Website.
  3. AVS reserves the right at any time to modify or discontinue the products or service/s (or any part or content thereof) without notice at any time.
  4. Any offer for any product or service made on the Website is void where prohibited.
  5. AVS has made every effort to display as accurately as possible the colors and images of the products that appear on the Website. AVS cannot guarantee that your computer monitor's display of any color will be accurate.
  6. AVS agrees to deliver the merchandise / items / products ordered by you only at such locations as per the order confirmation form.
  7. AVS shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of service.
  8. AVS does not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected.


  1. AVS reserves the right to refuse any order you place with us.
  2. AVS may, in its sole discretion, limit or cancel quantities purchased. These restrictions may include orders placed by or under the same customer account, the same Payment Instrument, and/or orders that use the same billing and/or shipping address.
  3. AVS reserves the right, but are not obligated, to limit the sales of the products or services to any person, geographic region or jurisdiction. AVS may exercise this right on a case-by-case basis. AVS reserves the right to limit the quantities of any products or services that is offered.
  4. In the event that AVS makes a change to or cancel an order, AVS may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. AVS reserves the right to limit or prohibit orders that, in AVS's sole judgment, appear to be placed by dealers, resellers or distributors.
  5. You agree to provide current, complete and accurate purchase and account information for all purchases made at the Website. You agree to promptly update your account and other information, including your email address and Payment details and expiration dates, so that AVS can complete your transactions and contact you as needed.


  1. 28. You agree to provide correct and accurate details of your credit card/ debit card/ wallet/ net banking or such other payment instruments ("Payment Instruments"), to the approved payment gateway for availing services on the website. You shall not use the Payment Instruments which is not lawfully owned by you, i.e. In any transaction, you must use your own Payment Instrument. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of details of your Payment Instruments. AVS expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Payment Instruments.
  2. AVS shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you having exceeded the preset limit mutually agreed by AVS with our acquiring bank from time to time.


  1. AVS specially procures each items against Customer’s orders. AVS does not stock & sell any item.
  2. AVS sources parts which are made by OEMs and sold by distributors, approved / authorised by Vehicle Manufacturers.
  3. AVS employs experts from the automotive sector to facilitate identification by the customer of the right part. However, by placing the order, customer assumes complete responsibility for the correctness of the part ordered.
  4. Customer needs to make payment within the timeline mentioned in the proforma invoice post which the order will expire. The price and delivery time will change if order is revived post the timeline.
  5. There will be no return or refund once an order is placed even if it does not meet customer's needs.
  6. Warranty, returns & refund policy will be as provided by Distributor / OEM. AVS will facilitate the customer in lodging a claim for warranty, returns and refund with the Distributor/OEM.
  7. AVS has partnered with leading logistics companies for order delivery. AVS, together with its logistics partner, will attempt to deliver the orders on time on best effort basis. Any delay in delivery does not give cause for return or refund.


  1. AVS will strive to ensure availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. AVS will attempt to limit the frequency and duration of any such suspension or restriction.


  1. AVS is not responsible if information made available on the Website is not accurate, complete or current. The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Website is at your own risk.


  1. All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AVS, its affiliates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this Website is the exclusive property of AVS and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this Website is the property of AVS, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.
  2. AVS grants you a limited licence to access and make personal use of the Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of AVS and / or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another seller.
  3. You agree not to access (or attempt to access) the website and the materials or services by any means other than through the interface that is provided by AVS. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the website, materials or any content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
  4. This Website or any portion of this Website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of AVS and / or its affiliates, as may be applicable.
  5. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of AVS and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising AVS's or its affiliates' names or trademarks without the express written consent of AVS and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by AVS and / or its affiliates, as applicable.
  6. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of www.autovalue.co.in as long as the link does not portray AVS and / or its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any AVS logo or other proprietary graphic or trademark as part of the link without express written consent of AVS and / or its affiliates, as may be applicable.
  7. You agree to use the services, Website and the materials provided therein only for purposes that are permitted by:
    (a) the terms of use; and
    (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
  8. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that you access on the Website.
  9. You acknowledge and agree that by accessing or using the Website or services, you may be exposed to content from other users that you may consider offensive, indecent or otherwise objectionable. AVS disclaims all liabilities arising in relation to such offensive content on the website.
  10. The rights granted to you in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part.
  11. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not AVS, are responsible for all electronic communications and content sent from your computer or any other device to us and you must use the Website for lawful purposes only. You must not use the Website for any of the following:
    a. for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
    b. to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
    c. to cause annoyance, inconvenience or needless anxiety
  12. It is not possible for AVS to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Hence AVS works on removing any content, which it deems objectionable as and when it notices. If you believe that any content on the Website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, ("Objectionable Content"), please notify us immediately. AVS will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.


  1. The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "content") on the website is owned and controlled by AVS and the design, structure, selection, coordination, expression, look and feel and arrangement of such content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
  2. The trademarks, logos and service marks displayed on the Website ("marks") are the property of AVS. You are not permitted to use the marks without the prior consent of AVS.
  3. Except as expressly provided herein, you acknowledge and agree that you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any content through any medium without obtaining the necessary authorization from AVS.


  1. Users of this Website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. AVS reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of AVS violates these Conditions of use and, or terminate your permission to access or use this website.
  2. If you do post content or submit material, and unless we indicate otherwise, you
    a. grant AVS and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
    b. AVS and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
  3. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to AVS, including the execution of deeds and documents, at its request.
  4. You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the Website; that, as at the date that the content or material is submitted to AVS:
    a. the content and material is accurate;
    b. use of the content and material you supply does not breach any applicable AVS policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory);
    c. the content is lawful.

You agree to indemnify AVS and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.


  1. The Website may make available general third party information such as, product catalogues, lists of authorized dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products and other data from external sources ("third party content"). Similar third party content would also be available to you on the email received by you from AVS. The provision of third party content is for general informational purposes only. You acknowledge that the third party content provided to you is obtained from sources believed to be reliable. AVS does not provide any guarantee with respect to any the third party content and AVS shall not be held liable for any loss suffered by you based on your reliance on or use of such data.
  2. AVS may provide you with access to 3rd party tools over which AVS neither monitors nor have any control nor input.
  3. You acknowledge and agree that AVS provides access to such tools on as is and as available basis without any warranties, representations or conditions of any kind and without any endorsement. AVS shall have no liability whatsoever arising from or relating to your use of optional 3rd party tools.
  4. Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant 3rd party provider(s).
  5. AVS may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.


  1. You agree to indemnify, defend and hold harmless AVS including but not limited to its affiliate vendors, agents, officers and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by AVS that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. Further, you agree to hold AVS harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the Website, any claim that your material caused damage to a third party, your violation of the Terms, or your violation of any rights of another, including any intellectual property rights.
  2. Notwithstanding anything to contrary, AVS’s entire liability to you under this Terms or otherwise shall be the refund of the money charged from you for any specific voucher or product or service, under which the unlikely liability arises. This clause is however subject to the Returns and Refunds policy of AVS.
  3. In no event shall AVS, its officers, directors, employees, partners or suppliers be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not AVS has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the website, services or materials.
  4. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.


  1. When you visit the Website or send e-mails to AVS, you are communicating with AVS electronically. You will be required to provide a valid phone number, email address and billing address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from AVS with respect to your use of the Website and/or your order placed on the Website.


  1. You agree that AVS, in its sole discretion and without prior notice, terminate / discontinue your access to the Website and block your future access to the Website if AVS determines that you have violated these Terms or additional terms. You also agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to AVS, for which monetary damages would be inadequate, and you consent to AVS obtaining any injunctive or equitable relief that AVS deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies AVS may have at law or in equity.
  2. You agree that AVS may, in its sole discretion, and without prior notice, terminate your access to the Website, for cause, which includes (but is not limited to):
    a. requests by law enforcement or other government agencies;
    b. a request by you (self-initiated account deletions);
    c. discontinuance or material modification of the Website or any service offered on or through the website; or
    d. unexpected technical issues or problems.
  3. If AVS does take any legal action against you as a result of your violation of these terms of use, AVS will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted AVS.


  1. AVS will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond AVS reasonable control. This term does not affect your statutory rights.


  1. These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Chennai, India.


  1. AVS does not guarantee, represent or warrant that your use of AVS products and services will be uninterrupted, timely, secure or error-free.
  2. AVS does not warrant that the results that may be obtained from the use of the products & services will be accurate or reliable.
  3. You agree that from time to time AVS may remove the prodcucts or services for indefinite periods of time or cancel the service at any time, without notice to you.
  4. You expressly agree that your use of, or inability to use, the products or service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.